To gain a better understanding of what office environments employees have today and desire to have in the future, as well as how shifting workplace space strategies are impacting workers, we commissioned the VergeSense1H Workplace Experience & Office Space Employee Survey.
The report was conducted via an online survey that was administered to 500 office workers aged 25-to 64-years-old in the first half of 2019 and was weighted for the U.S. population by gender and region.
Respondents were fairly evenly split between small, medium and large organizations.
Startups: 26% worked within an organization with 11 to 50 employees
Small Business: 12% with 51 to 100 employees
Midsize Business: 28% with 101 to 1,000 employees
Large Business: 12% with 1,001 to 5,000 employees
X-Large Business: 7% with 5,001 to 10,000 employees
Large Corporation: 15% with more than 10,000 employees
Respondents were also fairly evenly split between working in open office concepts and cubicle/closed office concepts.
Here’s what we found:
Agile Workplaces Are Redefining Open Office Concepts
% of open office employees working within different open office concepts
Ever since the cubicle farms of the 1980s were replaced by more modern open office designs in the 1990s and 2000s, the workplace design industry has been focused on open office concepts.
However, even science has struggled to decide if open offices are good or bad for workers, and we’ve recently seen a growing amount of research supporting a move away from at least traditional open office designs. While that debate continues, we’ve also begun to see a bifurcation of open office concepts, with a new, even more flexible open-concept arriving in the form of agile or dynamic workplaces.
Agile or dynamic working essentially takes the set desk out of the open office concept. Rather than having a set desk within a wide-open workplace environment, workers have freedom and flexibility to work in different areas of an office through hot-desking and different shared spaces.
Of the respondents to our survey that say they work in an open office concept, 40% noted that they have no set desk and the freedom to choose where to work. This aligns pretty closely with previous data from JLL, that found as of 2017, 29% of all offices had moved to agile work environments where workers move interchangeably between desks, and working space can be easily rearranged with lightweight and moveable furniture.
Startups and Co-Working Are Leading the Transition to Dynamic Workplaces
When we further analyzed the work setups that respondents say they work within today by the size of their employer’s headcount, we found that employees at startups (11-50 employees) were the most likely (23%) to be working in agile/hot-desking environments.
On the other side of the equation, those at large businesses (1,001-5,000 employees) were the least likely to have their employer jumping on the agile working movement (8%). Workers at these large businesses were also the most likely to be working within a cubicle or closed office setup (63%).
That said, even large corporations (10,000+ employees) are moving to agile/hot-desking environments with 12% of employees within these organizations saying they are now in this setup. Meanwhile, those working for small businesses (51-100 employees) were the most likely (43%) to be working at a set desk within an open environment.
74% of Employees ‘Hot-desking,’ Say They’re Working in Their Ideal Office Setup
When we asked office employees what would be their ideal work area setup, those that are currently hot-desking and have the choice where to work were the most likely to say their current setup is their ideal work area (74%). Comparatively, 69% of those who currently work in a set desk within a cubicle/non-open office said they were working in their ideal work area and only 48% of those working at a set desk within an open office setup said they were in their ideal work environment.
Of the other nearly half (52%) of those currently working at a desk within an open area, 28% said their ideal setup is a set desk in a cubicle/non-open office and 24% said their ideal set-up is hot-desking. Whatever the reason, it’s clear that those working at a set desk within an open environment are the most interested in changing their work setup.
There were also some interesting findings by demographics when we asked office employees about their ideal work setup. Generation Xers (40- to 54-year-olds), not millennials, were actually the most likely (35%) to say their ideal setup would be no set desk and freedom to choose where to work. On the other end of the spectrum, Baby Boomers (55- to 65-year-olds) were the most likely (54%) to say their ideal work setup was having a set desk in a cubicle/non-open workspace.
1 in 5 Millennial Office Workers Has Turned Down a Job Opportunity Because of the Workplace Setup
The % of office workers that have turned down a job opportunity because of the workplace setup
Although they’re still relatively early on their career paths, 1-in-5 millennial employees (20%) say they’ve already turned down a job opportunity because the workplace setup wasn’t ideal for them. Comparatively, only 12% of Baby Boomers, with much longer careers, say they have turned down a job opportunity because the workplace setup wasn’t ideal for them. Further signs that the workspace can be as big as a motivator for millennial employees as their actual job and responsibilities.
Meanwhile, those working within X-large businesses and corporations (5,000+ employees) were the most likely group (22%) to say they have turned down a job because the office working environment wasn’t what they were looking for. Employees working for SMBs (51-1,000 employees) were the least likely (14%) to say they have turned down a career opportunity based purely on the workplace setup not being ideal for them.
A Quarter of Agile Workers Always Struggle to Find a Quiet Space
The % of office workers that say it's always hard to find quiet places within their workplace to get stuff done
Although agile working environments are extremely popular with the employees within them, freedom, flexibility and constantly moving workers also come with a “quiet problem”. Workers in these environments were the most likely (27%) to say it’s always hard to find quiet places within their workplace to get stuff done.
Comparatively, only 16% of those with a set desk in an open environment and 8% of those working within a cubicle/non-open office say it’s always hard to find a quiet place to get stuff done.
The results make sense given it's much easier to plan for workplace noise when you know where workers are going to be doing work from. Technology like sensors may actually play a role in addressing this issue in the future by being able to smartly recommend areas within agile workplaces to assign employees interested in either collaborative or quiet time.
Finding Collaboration Space Is Also Difficult for Employees Hot-Desking
Last year, VergeSense found that 30% of conference room bookings end in no-shows. Essentially, a large number of employees only book conference rooms when they feel it is necessary. If they find out they can avoid the visit to a conference room later, they’ll often skip their booking altogether.
So are employees having a difficult time finding collaboration space because of conference rooms being ghosted by their colleagues?
Somewhat surprisingly, those within agile/hot-desk environments were the most likely (15%) to say they always have a difficult time finding collaboration space to work with teammates. Another 26% of these workers said it was sometimes difficult to find collaboration space.
Comparatively, 7% of those working at set desks within open environments and 4% of workers in non-open work environments said it was always difficult to find collaboration space. Another 29% of both of these groups of workers said it was sometimes difficult to find collaboration space.
64% of Workers Say Office Space Is at Least 'Sometimes' Underutilized
Overall, 64% said that they at least sometimes see underutilized spaces or rooms within their workplace. Meanwhile, 38% of workers said they rarely or never see underutilized office space.
While agile workers certainly have issues finding quiet and collaboration space, they were the group of employees that believed their employer was using their full office space the best. In fact, when we looked at responses by office space type, employees working within agile/hot-desk environments were the most likely (53%) to say they rarely or never see underutilized office space.
Comparatively, 32% of workers at set desks within open office environments say they rarely or never see underutilized office space and 37% of workers within cubicle/non-open environments say they rarely or never see underutilized office space.
While people may believe their offices are being utilized, our sensors show different results. In fact, in 2018, we found the average utilization of an office was only 40%. That’s a whopping 60% of the office that isn’t being used at a given time, which is a waste-of-money to say the least.
Building Nap Rooms & Fitness Areas May Lead to Better Office Space Utilization
Employees want their employers to help them thrive professionally and personally, so we asked what rooms or areas they’d want their employer to add to their workplace. Overall, it seems that employees would love employers to add a wellness and fitness area to their workplace (33%), along with some nap rooms (30%). Not only will this help employees make the most of their time, but it also encourages employees to be healthy, helping them produce the best work possible.
More men than women wanted a game room by a relatively big difference. 13% of men want a game room, whereas only 5% of females think that’d be the best addition to their office. In the reverse, more women (15%) think adding a kitchen or snack room would be a better addition than men (13%).
Coming in as a nice surprise, the gender distribution for those that wanted the addition of a pump/lactation room was about even at 4.5% of females wanting this and 4% of men. Prior research has found that companies that offer comfortable lactation rooms and support programs see a 94% retention rate among their female employees.
Interestingly, 45- to 54-year-olds were the most likely to advocate for a game room in their office with 13% of them wanting that over any other addition. Meanwhile, 20% of 55- to 64-year-olds believe a kitchen or snack room would be the best addition, which is a higher percentage than other generations.
Not surprisingly, those working in open office setups with a set desk were the most likely to say they’re interested in their employer adding a phone booth or room for calls (8%).