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The Occupancy Intelligence Framework

April 26th, 2023 | 4 min. read

The Occupancy Intelligence Framework


VergeSense is the industry leader in providing enterprises with a true understanding of their occupancy and how their offices are actually being used.

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Over the past several years we've watched the office change and evolve. New workplace strategies have led to new designs and attendance hasn't been the same. In this new normal, occupancy is dynamic, inconsistent, and unpredictable. Undoubtedly, this makes it more challenging than ever to understand and optimize your portfolio and workplaces. 

The only way to gain a true understanding of how your workplace is being used is with occupancy intelligence.

Occupancy intelligence is how workplace, real estate, and facilities teams gain a true understanding of how and when their portfolio and spaces are actually used. By capturing and analyzing the right insights and data, organizations can dive deeper into trends and prevent shortages from occurring. It makes optimizing your space easier.

VergeSense's Occupancy Intelligence Framework is built upon a two-step framework that is designed to help organizations make decisions with the most intuitive, contextual data to reduce costs and improve employee experience.

Here's how it works.

Step 1: Capture 

With occupancy sensors, VergeSense anonymously and accurately captures people count, occupancy, and objects in your portfolio and spaces. Unlike other means of capturing data, VergeSense utilizes computer vision technology within its sensors to ensure that the data collected is both accurate and anonymous. 

VergeSense's occupancy intelligence solutions are able to measure and distinguish between:

  • person count: the number of people in a space
  • active occupancy: the state of a space when it's occupied by a person
  • passive occupancy: the state of a space when there are indications of use— such as a laptop, jacket, or bag— but without a person present at that moment.

Occupancy intelligence sensors capture people count, occupancy, and objects in your portfolio and spaces, ensuring that you have a true understanding of your workplace while maintaining the anonymity of your employees.

Step 2: Analyze

Once the data has been captured, artificial intelligence (AI) turns it into actionable workplace insights in a matter of seconds, answering questions like:

Which buildings and spaces are most frequently occupied compared to others?

Which space types and space groups are the most or least popular among employees?

Which floors or workstations receive the most attendance on specific days of the week? 

While more antiquated methods of data analysis are time-consuming and painfully manual, VergeSense's occupancy intelligence uses AI to learn your spaces’ characteristics and seamlessly recalibrate them as you make improvements and adjustments.

Tackling Use Cases with Occupancy Intelligence

The occupancy intelligence framework provides organizations with a powerful tool that answers top-of-mind questions. Organizations can make data-driven decisions about portfolio evaluation, intelligent space design, dynamic operations and space availability, with insights at their fingertips. Just a few of the questions that occupancy intelligence answers for CRE, workplace, and facilities leaders are:

Portfolio Right-Sizing

Across my portfolio, which buildings are being used and how often?

Which offices and floors are used at certain times?

Are my top assets being used as frequently and efficiently as we think they are? 

Space Planning

What space types are used the most often?

Does space type usage vary based on team? Day of the week? Location?

Are my assumptions about which space types my team prefers correct?  

Do I have the right mix of workstations, conference rooms, and collaborative spaces? 

Space Design

What designs are my employees using the most often?

What designs are preferred by my teams? On what days of the week? At which locations?

Are my assumptions about which designs my team prefers correct?  

What experiments are seeing the most employee engagement? Which are worth implementing more permanently?

What designs are seeing an increase in usage?

Space Cleaning

Which spaces have been used and require cleaning? 

Which are spaces often unused and don’t need to be cleaned?

What hours of the day do I need to focus my cleaning efforts?

Space Availability

Which spaces are often booked but end up unused? How often is this occurring? How does it vary by day of the week? Location?

Which spaces are often booked but left early? How often is this occurring? How does it vary by day of the week? Location?

What bookable spaces do my employees actually use most often?

Occupancy Intelligence: a Powerful Framework

In today's dynamic and ever-changing landscape, accurately capturing and analyzing occupancy is essential for organizations looking to understand and optimize their portfolio and spaces. With the powerful two-step framework, organizations can make data-driven decisions with ease. 

Occupancy intelligence brings the future of work into your hands today.


At VergeSense, we believe you shouldn't have to compromise between reducing costs and improving employee experience.  start making design, portfolio, and strategy recommendations that are supported with facts not assumptions.